Order Processing and Shipping Policy

 

Please allow 3-7 business days processing time for all products to process and ship. 

Tracking will be sent via email notifying customers of shipment once orders have shipped only. Tracking will state exact date of delivery from the delivery carrier.

Once orders are dropped off to our carrier we are no longer responsible for the package or delivery time. Please provide correct shipping info at the time of purchase we cannot change addresses after purchase is complete due to liability reasons.

 

 

Email Support:

kolorbabecosmetics@gmail.com

 

Increased Transit Time: 

We appreciate your patience as all of our carriers are working through increased package volume along with staffing shortages. Transit time has increased, and long delays without an updated tracking scan are normal as they are unable to scan packages at every stop along the way to you. We allow 14 business days of transit time before a package is considered lost in the event that it has stopped scanning without being/displaying delivered. 

 

Undeliverable Packages:

If your package is returned to our company because the address was entered incorrectly or the package was unclaimed, we will gladly reship the package for a $10 reshipment fee. 

 

Local Deliveries:

Delivery Days & Times are Monday, Wednesday and Friday from 10am - 6pm. Please indicate your preferred date and time in the delivery instructions at check out. Please Be sure to have a Photo ID or Valid Drivers License available at time of delivery. Your Order Name and Photo ID MUST MATCH.
Any missed deliveries will incur a $10 re-delivery/shipping fee.